Which sequence best describes resolving a team conflict?

Which sequence best describes resolving a team conflict?

• A. Propose an immediate solution without hearing all sides.
• B. Assign blame to one party.
• C. Implement a quick fix with no follow-up.
• D. Describe the conflict, gather perspectives, agree on a plan, and follow up.

Answer: (D)

Structured, inclusive conflict resolution starts by describing the situation and inviting input from all involved so everyone shares the same facts. Next, gather perspectives to uncover root causes rather than just symptoms, which helps prevent the issue from reappearing. Then, agree on a plan with clear actions, responsibilities, and timelines so everyone knows what to do. Finally, follow up to review progress, adjust as needed, and reinforce accountability. This approach builds trust, ensures buy-in, and keeps the team focused on delivering consistent service. Quick, unilateral fixes or blaming others tend to recreate friction and overlook underlying issues, whereas a plan with follow-up resolves things more sustainably.

Structured, inclusive conflict resolution starts by describing the situation and inviting input from all involved so everyone shares the same facts. Next, gather perspectives to uncover root causes rather than just symptoms, which helps prevent the issue from reappearing. Then, agree on a plan with clear actions, responsibilities, and timelines so everyone knows what to do. Finally, follow up to review progress, adjust as needed, and reinforce accountability. This approach builds trust, ensures buy-in, and keeps the team focused on delivering consistent service. Quick, unilateral fixes or blaming others tend to recreate friction and overlook underlying issues, whereas a plan with follow-up resolves things more sustainably.