Which line is not one of Marriott's five core values?

Which line is not one of Marriott's five core values?

• A. We Put People First
• B. We Pursue Excellence
• C. We Embrace Change
• D. We Ignore Feedback

Answer: (D)

These values guide daily behavior and decisions, focusing on positive, growth-oriented actions like prioritizing people, striving for high standards, and adapting to change. Lines that put people first, pursue excellence, and embrace change align with a culture that values service, quality, and adaptability. The line that says we ignore feedback directly conflicts with those ideas because listening to guests and colleagues, learning from feedback, and making improvements are essential to delivering great service and maintaining trust. If a team member ignores feedback, it undermines both performance and relationships, so that line does not fit Marriott’s value system.

These values guide daily behavior and decisions, focusing on positive, growth-oriented actions like prioritizing people, striving for high standards, and adapting to change. Lines that put people first, pursue excellence, and embrace change align with a culture that values service, quality, and adaptability. The line that says we ignore feedback directly conflicts with those ideas because listening to guests and colleagues, learning from feedback, and making improvements are essential to delivering great service and maintaining trust. If a team member ignores feedback, it undermines both performance and relationships, so that line does not fit Marriott’s value system.